Shipping policy

1. Order Processing Times

  • All orders are processed within 1–3 business days.

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 5–7 Business Days FREE
Express Shipping 2–3 Business Days Rs 120
International 7–21 Business Days Calculated at Checkout

 

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Damages

If you receive your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

  • Take clear photos of the damage and contact our support team at care.doriyajaipur@gmail.com so we can assist you through the process.

5. Incorrect Shipping Addresses

We are not responsible for orders delivered to an incorrect address provided by the customer. Please double-check your shipping details at checkout. If you notice an error, contact us immediately at care.doriyajaipur@gmail.com; if the order hasn’t shipped yet, we will do our best to update it.

6. Missing or Lost Packages

If your tracking information states that your package was delivered but you haven't received it, please check with neighbors or your local post office. If the issue persists, contact our support team within 7 days of the "delivered" status.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

  • Email: care.doriyajaipur@gmail.com

  • Phone: +91-7014061008